Calendar.help: Designing a Workflow-Based Scheduling Agent with Humans in the Loop

@article{Cranshaw2017CalendarhelpDA,
  title={Calendar.help: Designing a Workflow-Based Scheduling Agent with Humans in the Loop},
  author={Justin Cranshaw and Emad Elwany and Todd Newman and Rafal Kocielnik and Bowen Yu and Sandeep Soni and J. Teevan and A. Monroy-Hern{\'a}ndez},
  journal={Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems},
  year={2017}
}
Although we may complain about meetings, they are an essential part of an information worker's work life. Consequently, busy people spend a significant amount of time scheduling meetings. We present Calendar.help, a system that provides fast, efficient scheduling through structured workflows. Users interact with the system via email, delegating their scheduling needs to the system as if it were a human personal assistant. Common scheduling scenarios are broken down using well-defined workflows… Expand
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