These days, virtually every hospital in the country is actively engaged in finding ways to reduce medical errors. And now, many are catching on to the fact that case management can play a pivotal role in this pursuit. Indeed, the role of case managers in reducing medical errors is critical, says Michelle Gofney, director of case management at Deborah Heart and Lung Center, a 161-bed hospital with a full-service ambulatory care center in Mills, NJ. 'Case managers are the primary specialty voice to reduce medication errors,' explains Gofney. She says that is because case managers alone look at the patient's medical care through the physician's eyes and the nurse's eyes as well as every ancillary department in the hospital.