CHAPTER 2 – Tracking Problems

@inproceedings{Zeller2009CHAPTER2,
  title={CHAPTER 2 – Tracking Problems},
  author={Andreas Zeller},
  year={2009}
}
Publisher Summary This chapter deals with the issue of how to manage problems as reported by users: how to track and manage problem reports, how to organize the debugging process, and how to keep track of multiple versions. To fix a problem, the developer must first be able to reproduce it. Otherwise, there would be no way of ascertaining further details about the problem. Worse, there would be no way of determining if the problems were fixed. The information required for this task is called a… CONTINUE READING

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