Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: a meta-analysis.

@article{Harter2002BusinessunitlevelRB,
  title={Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: a meta-analysis.},
  author={James K. Harter and Frank L. Schmidt and Theodore L. Hayes},
  journal={The Journal of applied psychology},
  year={2002},
  volume={87 2},
  pages={
          268-79
        }
}
Based on 7,939 business units in 36 companies, this study used meta-analysis to examine the relationship at the business-unit level between employee satisfaction-engagement and the business-unit outcomes of customer satisfaction, productivity, profit, employee turnover, and accidents. Generalizable relationships large enough to have substantial practical value were found between unit-level employee satisfaction-engagement and these business-unit outcomes. One implication is that changes in… 
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