Business process re-engineering in the public sector: A study of staff perceptions and critical success factors

@article{McAdam1999BusinessPR,
  title={Business process re-engineering in the public sector: A study of staff perceptions and critical success factors},
  author={Rodney McAdam and John Donaghy},
  journal={Business Proc. Manag. Journal},
  year={1999},
  volume={5},
  pages={33-52}
}
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