Business process re-engineering in healthcare management: a case study

  title={Business process re-engineering in healthcare management: a case study},
  author={Massimo Bertolini and Maurizio Bevilacqua and Filippo Emanuele Ciarapica and Giancarlo Giacchetta},
  journal={Business Proc. Manag. Journal},
Purpose – The purpose of this paper is to carry out the business process re-engineering (BPR) of a surgical ward in a hospital in order to improve the efficiency of the ward. Design/methodology/approach – This work was developed using a case study on a surgical ward. In this type of ward, in which scheduled and unscheduled operations often have to coexist and be managed, ways to minimise patient inconvenience need to be studied. A framework based on event-driven process chains (EPCs… CONTINUE READING
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