Business Process Reengineering driven by customer value: a support for undertaking decisions under uncertainty conditions

@article{Borgianni2015BusinessPR,
  title={Business Process Reengineering driven by customer value: a support for undertaking decisions under uncertainty conditions},
  author={Yuri Borgianni and Gaetano Cascini and Federico Rotini},
  journal={Computers in Industry},
  year={2015},
  volume={68},
  pages={132-147}
}