Business Process Change and Organizational Performance: Exploring an Antecedent Model

  title={Business Process Change and Organizational Performance: Exploring an Antecedent Model},
  author={Subo Guha and Varun Grover and William J. Kettinger and James T. C. Teng},
  journal={J. of Management Information Systems},
Many organizations have undertaken major business process change (BPC) initiatives over the past ten years. Earlier thinking on this topic indicated a significant role for information technology in these initiatives, while more recently the importance of change management has been emphasized. This paper examines a model that proposes various antecedents o successali BPC. Three case studies with varying degrees of BPC project success are described in the context of this model, with the specific… CONTINUE READING
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