Business Process Blueprinting - an enhanced view on process performance

@article{Gersch2011BusinessPB,
  title={Business Process Blueprinting - an enhanced view on process performance},
  author={Martin Gersch and Michael Hewing and Bernd Sch{\"o}ler},
  journal={Business Proc. Manag. Journal},
  year={2011},
  volume={17},
  pages={732-747}
}