Business Logistics Performance Measurement in Third-Party Logistics: An Empirical Analysis of Australian Courier Firms

  title={Business Logistics Performance Measurement in Third-Party Logistics: An Empirical Analysis of Australian Courier Firms},
  author={Michael Wang and F. Jie and A. Abareshi},
  journal={The International Journal of Business and Information},
This paper presents an empirically validated measurement model of logistics performance in Australian courier firms. In third-party logistics firms, logistics performance directly influences both internal and external stakeholders/customers. The courier firm is an important model of third-party logistics. In this study, all measures are validated by both academics and practitioners. Empirical data for the study was collected through a web-based survey. A total of 162 responses were used to… Expand

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