Corpus ID: 53881404

Business Communication: Strategies and Skills

  title={Business Communication: Strategies and Skills},
  author={Richard C. Huseman and James M. Lahiff and John M. Penrose},
I. INTRODUCTION. 1. An Overview of Communication in Business. 2. The Nature of Communication. 3. Cultural Diversity. 4. The Electronic Office. II. STRATEGIES FOR WRITTEN COMMUNICATION. 5. A Systematic Approach to Effective Written Communication. 6. Good-News and Neutral Letters. 7. Bad-News Letters, 8. Persuasive Letters. 9. Memoranda. 10. Short Reports and Proposals. 11. The Long Report: Planning. 12. The Long Report: Writing. 13. Instructions: Documentation, and Policy and Procedure… Expand
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