Building the Case for Quality Improvement in the Health Care Industry: A Focus on Goals and Training

  title={Building the Case for Quality Improvement in the Health Care Industry: A Focus on Goals and Training},
  author={Joy M. Field and Janelle Heineke and James R. Langabeer and Jami L. DelliFraine},
  journal={Quality Management in Health Care},
Health care organizations are under intense pressure to improve the efficiency and effectiveness of care delivery and, increasingly, they are using quality improvement teams to identify and target projects to improve performance outcomes. This raises the question of what factors actually drive the performance of these projects in a health care environment. Using data from a survey of health care professionals acting as informants for 244 patient care, clinical-administrative, and nonclinical… 

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