Building Self and Community: The Career Experiences of a Hotel Executive Housekeeper

@inproceedings{Harris2009BuildingSA,
  title={Building Self and Community: The Career Experiences of a Hotel Executive Housekeeper},
  author={Candice Harris},
  year={2009}
}
Whilst psychological contracts have received significant attention, how they work across a career, in particular how they work in labour intense low-paid industries, has been less explicitly considered. This paper explores the intersection of psychological contract theory and emotional labour with gender, race and ethnicity in the context of hotel housekeeping. It draws from the career history of an Executive Housekeeper who has been employed at one hotel for 35 years. Findings elucidate the… CONTINUE READING