Biofeedback on voice use in call center agents in order to prevent occupational voice disorders.

@article{SchneiderStickler2012BiofeedbackOV,
  title={Biofeedback on voice use in call center agents in order to prevent occupational voice disorders.},
  author={Berit Schneider-Stickler and Christina Knell and Birgitta Aichstill and Werner Jocher},
  journal={Journal of voice : official journal of the Voice Foundation},
  year={2012},
  volume={26 1},
  pages={51-62}
}
BACKGROUND Call center agents (CCAs) are at high risk of voice disorders because of high-demanding vocal load and work-related stress factors. Goal of this prospective study was to examine the voice use at work and to introduce biofeedback software into real-life workplace situation to improve vocal performance. Individual fundamental frequency, sound pressure level (SPL) of speaking voice, and syllables per second should be optimized by visualization on-screen. Further, its impact on vocal… CONTINUE READING

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