Beyond the Wall of Text: How Information Design Can Make Contracts User-Friendly
@inproceedings{Passera2015BeyondTW, title={Beyond the Wall of Text: How Information Design Can Make Contracts User-Friendly}, author={Stefania Passera}, booktitle={HCI}, year={2015} }
This study investigates the unique contribution of layout and visual cues to the comprehension of complex texts. [] Key Result An experimental evaluation shows how it is not enough to simply reorganise the text in a more logical, user-friendly order, but real improvements in comprehension speed and accuracy can only be observed when enhancements to the textual structure of the contract are accompanied by an improved layout and other visual solutions.
27 Citations
From Words to Images Through Legal Visualization
- Computer ScienceAICOL
- 2017
The analysis of current approaches to this subject represents the point of departure to propose an empirical methodology that is inspired by interaction and human-centered design practices.
Contracts as interfaces: Exploring visual representation patterns in contract design
- Medicine
- 2019
All material supplied via Aaltodoc is protected by copyright and other intellectual property rights, and duplication or sale of all or part of any of the repository collections is not permitted,…
Toggles, Dollar Signs, and Triangles: How to (In)Effectively Convey Privacy Choices with Icons and Link Texts
- Computer ScienceCHI
- 2021
This work designed and evaluated icons and accompanying textual descriptions conveying choice, opting-out, and sale of personal information — the latter an opt-out mandated by the California Consumer Privacy Act (CCPA).
DaPIS: An Ontology-Based Data Protection Icon Set
- Computer ScienceLaw via the Internet
- 2018
This Chapter describes a methodology for the creation and evaluation of DaPIS, a machine-readable Data Protection Icon Set that was designed following human-centered methods drawn from the emerging discipline of Legal Design, thus offering a comprehensive solution for the Semantic Web.
Next Generation Deal Design: Comics and Visual Platforms for Contracting
- Art
- 2016
Major gaps may exist between the legal representation of an agreement ("the paper deal") and the goals and intentions of its negotiators ("the real deal"). This paper outlines contracting pitfalls…
Exploring contract visualization
- Business
- 2016
Research about the psychological effects of contracts on relationship quality hints that effective contract design is not only a matter of selecting the right clauses but also of communicating them…
L . Title : Diagrams in contracts : Fostering understanding in global business communication Year : 2017
- Business
- 2017
Research problem: Business-to-business contracts are complex communication artifacts, often considered “legal stuff” and the exclusive domain of lawyers. However, many other stakeholders without a…
Putting Financial Regulation to Work: Using Simplification and Visualization for Consumer-Friendly Information
- Computer Science
- 2016
This paper explores the use of simplification and visualization to improve the communication of contracts, and builds on the previous work where these approaches to financial communication were applied.
Diagrams in Contracts: Fostering Understanding in Global Business Communication
- PsychologyIEEE Transactions on Professional Communication
- 2017
It is discovered that both native and non-native speakers of English benefit from the presence of diagrams in contracts in terms of accuracy, but that this effect is particularly strong for non- native speakers.
When Design Met Law: Design Patterns for Information Transparency
- Business
- 2019
This research-based, practice-oriented article introduces proactive legal design patterns as a possible way forward and illustrates, with examples, how design patterns can help implement the principle of transparency in consumer-facing communication.
References
SHOWING 1-10 OF 30 REFERENCES
The Quest for Clarity: How Visualization Improves the Usability and User Experience of Contracts
- Computer Science
- 2014
This chapter introduces the concept of contract visualization and some early examples produced in this novel field, and indicates preliminary confirmation of positive effects in improving contract usability and related user experience through visualization.
Visual literacy in corporate communication: some implications for information design
- Computer Science
- 1991
The model serves as a resource to diagnose ineffective designs as well as a guide for the construction of effective displays, and can be modified as information design matures as a discipline.
A taxonomy of the discourse relations between words and visuals
- Computer Science
- 2006
This paper aims to identify the potential relations that bind texts and images together by arguing for a multilevel description of their logico-semantic relationships, and can form an empirical corpus for quantitative analysis.
User experience - a research agenda
- ArtBehav. Inf. Technol.
- 2006
The present introduction to the special issue on 'Empirical studies of the user experience' attempts to give a provisional answer to the question of what is meant by 'the user experience', and provides a cursory sketch of UX and how the authors think UX research will look like in the future.
The Impact of Dimensionality and Color Coding of Information Visualizations on Knowledge Acquisition
- Computer ScienceKnowledge and Information Visualization
- 2005
Investigating whether information visualizations can also be used to aid in acquiring knowledge, that is, in memorizing and understanding large abstract data structures finds evidence that information visualization may foster knowledge acquisition and that two-dimensional informationVisualizations are better suited for supporting knowledge acquisition than three-dimensional ones.
The Design of Everyday Things: Revised and Expanded Edition
- Education
- 2013
It's not surprisingly when entering this site to get the book. One of the popular books now is the the design of everyday things revised and expanded edition. You may be confused because you can't…
User‐Friendly Contracting Tools – A Visual Guide to Facilitate Public Procurement Contracting
- Computer Science
- 2013
This paper presents a development case, where a visual guide, designed to support the understanding of a set of general terms of public procurement, was produced and experimentally evaluated with users.
Thinking with external representations
- PsychologyAI & SOCIETY
- 2010
Seven ways external representations enhance cognitive power are discussed: they change the cost structure of the inferential landscape; they provide a structure that can serve as a shareable object of thought; they facilitate re-representation; they are often a more natural representation of structure than mental representations; and they lower the cost of controlling thought—they help coordinate thought.
User Experience White Paper – Bringing clarity to the concept of user experience
- Computer Science
- 2011
The goal of the seminar was to come up with a consensus on the core concepts of user experience in a form of a User Experience White Paper, which would provide a more solid grounding for the field ofuser experience.
The Interplay of Beauty, Goodness, and Usability in Interactive Products
- Psychology, BusinessHum. Comput. Interact.
- 2004
The nature of beauty is rather self-oriented than goal-oriented, whereas goodness relates to both; both were related to each other as long as beauty and goodness stress the subjective valuation of a product.