Beyond the Wall of Text: How Information Design Can Make Contracts User-Friendly

@inproceedings{Passera2015BeyondTW,
  title={Beyond the Wall of Text: How Information Design Can Make Contracts User-Friendly},
  author={Stefania Passera},
  booktitle={HCI},
  year={2015}
}
This study investigates the unique contribution of layout and visual cues to the comprehension of complex texts. [] Key Result An experimental evaluation shows how it is not enough to simply reorganise the text in a more logical, user-friendly order, but real improvements in comprehension speed and accuracy can only be observed when enhancements to the textual structure of the contract are accompanied by an improved layout and other visual solutions.
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27 Citations
Background Citations
9
Methods Citations
2
Results Citations
2

27 Citations

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Exploring contract visualization
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L . Title : Diagrams in contracts : Fostering understanding in global business communication Year : 2017
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TLDR
This paper explores the use of simplification and visualization to improve the communication of contracts, and builds on the previous work where these approaches to financial communication were applied.
Diagrams in Contracts: Fostering Understanding in Global Business Communication
TLDR
It is discovered that both native and non-native speakers of English benefit from the presence of diagrams in contracts in terms of accuracy, but that this effect is particularly strong for non- native speakers.
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TLDR
This research-based, practice-oriented article introduces proactive legal design patterns as a possible way forward and illustrates, with examples, how design patterns can help implement the principle of transparency in consumer-facing communication.
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