Beyond qualitative and subjective techniques to assess usability of banking interfaces for senior citizens

Abstract

Senior citizens can benefit from banking services but the lack of usability hampers this possibility. New approaches based on physiological response, eye tracking and user movement analysis can provide more information during interface interaction. This research shows the differences depending on user knowledge and use of technology, gender and type of… (More)
DOI: 10.3233/978-1-61499-566-1-546

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