Beyond metrics? Utilizing ‘soft intelligence’ for healthcare quality and safety

  title={Beyond metrics? Utilizing ‘soft intelligence’ for healthcare quality and safety},
  author={Graham Paul Martin and Lorna McKee and Mary Dixon-Woods},
  booktitle={Social science & medicine},
Formal metrics for monitoring the quality and safety of healthcare have a valuable role, but may not, by themselves, yield full insight into the range of fallibilities in organizations. 'Soft intelligence' is usefully understood as the processes and behaviours associated with seeking and interpreting soft data-of the kind that evade easy capture, straightforward classification and simple quantification-to produce forms of knowledge that can provide the basis for intervention. With the aim of… CONTINUE READING
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