Beyond Usability : Process , Outcome and Affect in human computer interactions

  title={Beyond Usability : Process , Outcome and Affect in human computer interactions},
  author={Andrew Dillon},
The present paper reviews the general usability framework that has dominated discussion in the field of human-computer interaction (HCI) and finds it wanting. An alternative view of the important determinants of user experience of interactive devices is presented with examples. Systematizing Interaction Evaluation Evaluations of information technology for human use may take many forms, from consumer reactions to screens (on a small scale) to studies of widespread adoption of technology (on a… CONTINUE READING
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