Beyond Instant Messaging

@article{Tang2003BeyondIM,
  title={Beyond Instant Messaging},
  author={John C. Tang and James Begole},
  journal={ACM Queue},
  year={2003},
  volume={1},
  pages={28-37}
}
The recent rise in popularity of IM (instant messaging) has driven the developmentof platforms and the emergence of standards to support IM. Especially as theuse of IM has migrated from online socializing at home to business settings,there is a need to provide robust platforms with the interfaces that businesscustomers use to integrate with other work applications. Yet, in the rush todevelop a mature IM infrastructure, it is also important to recognize that IMfeatures and uses are still… CONTINUE READING