Beware hospitality industry: the robots are coming

  title={Beware hospitality industry: the robots are coming},
  author={John T. Bowen and Cristian Morosan},
  journal={Worldwide Hospitality and Tourism Themes},
  • J. Bowen, C. Morosan
  • Published 30 November 2018
  • Business
  • Worldwide Hospitality and Tourism Themes
Purpose The purpose of this study is to provide an overview of how artificial intelligence (AI) and robotics can and will be utilized by the hospitality industry, providing a glimpse of what their use will look like in 2030. Design/methodology/approach The paper reviewed both academic and trade literature to provide an overview of how robots will affect the hospitality industry during the 2030s. Findings Experts predict that by 2030, robots will make up about 25 per cent of the “workforce… 
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