• DOI:10.1108/14637150710740455
• Corpus ID: 15291757

Best practices in business process redesign: use and impact

@article{Mansar2007BestPI,
  title={Best practices in business process redesign: use and impact},
  author={Selma Limam Mansar and Hajo Alexander Reijers},
  journal={Bus. Process. Manag. J.},
  year={2007},
  volume={13},
  pages={193-213}
}

• S. L. Mansar, H. Reijers
• Published 24 April 2007
• Business
• Bus. Process. Manag. J.

Purpose – This paper seeks to provide business process redesign (BPR) practitioners and academics with insight into the most popular heuristics to derive improved process designs.Design/methodology/approach – An online survey was carried out in the years 2003‐2004 among a wide range of experienced BPR practitioners in the UK and The Netherlands.Findings – The survey indicates that this “top ten” of best practices is indeed extensively used in practice. Moreover, indications for their business impact have been collected and classified.Research limitations/implications – The authors' estimations of best practices effectiveness differed from feedback obtained from respondents, possibly caused by the design of the survey instrument. This is food for further research.Practical implications – The presented framework can be used by practitioners to keep the various aspects of a redesign in perspective. The presented list of BPR best practices is directly applicable to derive new process designs.Originality/value...