Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics

@article{Reijers2005BestPI,
  title={Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics},
  author={H. Reijers and S. Mansar},
  journal={Omega-international Journal of Management Science},
  year={2005},
  volume={33},
  pages={283-306}
}
  • H. Reijers, S. Mansar
  • Published 2005
  • Computer Science
  • Omega-international Journal of Management Science
To implement business process redesign several best practices can be distinguished. This paper gives an overview of heuristic rules that can support practitioners to develop a business process design that is a radical improvement of a current design. The emphasis is on the mechanics of the process, rather than on behavioral or change management aspects. The various best practices are derived from a wide literature survey and supplemented with experiences of the authors. To evaluate the impact… Expand
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