Best Practice in Local E-government : a Process Modelling Approach

  title={Best Practice in Local E-government : a Process Modelling Approach},
  author={Andrew Owen and Sam Johnson},
All UK local authorities have been working towards becoming “100% e-enabled” by the end of 2005. As the deadline approaches, there is recognition that the current target-based agenda for local authorities needs to evolve towards a deeper understanding of the process improvements that will be necessary to meet efficiency and effectiveness targets while simultaneously delivering enriched multichannel services focussed on meeting needs from the citizen’s perspective. To achieve this new tools and… CONTINUE READING

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