Corpus ID: 12886220

Benefits of co-design in service design projects

  title={Benefits of co-design in service design projects},
  author={M. Steen and M. Manschot and N. D. Koning},
  journal={International Journal of Design},
In many service design projects, co-design is seen as critical to success and a range of benefits are attributed to co-design. In this paper, we present an overview of benefits of co-design in service design projects, in order to help the people involved to articulate more precisely and realistically which benefits to aim for. Based on a literature review and a discussion of three service design projects, we identified three types of benefits: for the service design project; for the service’s… Expand

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