Behaviorism is Not Enough: Better Recommendations through Listening to Users

@article{Ekstrand2016BehaviorismIN,
  title={Behaviorism is Not Enough: Better Recommendations through Listening to Users},
  author={Michael D. Ekstrand and Martijn C. Willemsen},
  journal={Proceedings of the 10th ACM Conference on Recommender Systems},
  year={2016}
}
Behaviorism is the currently-dominant paradigm for building and evaluating recommender systems. Both the operation and the evaluation of recommender system applications are most often driven by analyzing the behavior of users. In this paper, we argue that listening to what users say about the items and recommendations they like, the control they wish to exert on the output, and the ways in which they perceive the system and not just observing what they do will enable important developments in… 
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