Becoming a Character for Commerce

  title={Becoming a Character for Commerce},
  author={S. Tracy},
  journal={Management Communication Quarterly},
  pages={128 - 90}
  • S. Tracy
  • Published 2000
  • Sociology
  • Management Communication Quarterly
  • This study of cruise ship activities’ directors analyzes emotion labor, self-subordination, and discursive construction of identity in the context of a total institution. It opens with a review of social theories of emotion and emotion work and Foucauldian concepts of power and identity. The case, based on fieldnotes, documents, and interview data, analyzes (a) the arbitrary nature of emotion rules; (b) the dispersion of emotion control among supervisors, passengers, peers, and the self; (c… CONTINUE READING
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