Barriers and benefits in the adoption of e‐government

@article{Gilbert2004BarriersAB,
  title={Barriers and benefits in the adoption of e‐government},
  author={David C. Gilbert and Pierre Philippe Balestrini and Darren Littleboy},
  journal={International Journal of Public Sector Management},
  year={2004},
  volume={17},
  pages={286-301}
}
This article examines the reasons individuals would choose electronic self‐service delivery methods over more traditional methods of service delivery for government services. The study investigated the factors related to decision making when people consider and evaluate the usage of an online e‐government delivery mechanism. The approach taken was based on a combination of attitudinal technology adoption models and the service quality concept, with data gathered via a questionnaire. Trust… 

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