Baltimore's Consumer Ombudsman and Assistance Program: An Emerging Public Health Service in Medicaid Managed Care


Objectives: To present Baltimore City Health Department's (BCHD) experience in developing and operating an ombudsprogram for Maryland's Medicaid Managed Care HealthChoice Program as an innovative public health response to its MCH Title V assurance functions. Methods: This paper presents a case study that 1) describes Baltimore City's Consumer Ombudsman and… (More)
DOI: 10.1023/A:1026699706365