Balanced Scorecard : linking strategic planning to measurement and communication

@inproceedings{Cribb2003BalancedS,
  title={Balanced Scorecard : linking strategic planning to measurement and communication},
  author={Gulcin Cribb and Chris Hogan},
  year={2003}
}
This paper discusses issues and strategies in implementing Balanced Scorecard to facilitate strategic planning in a small private university library. Bond University has been using the Balanced Scorecard to measure and manage its performance. One of the challenges in implementing the Balanced Scorecard is selecting appropriate performance measures for the four areas of the Balanced Scorecard which are: • Financial perspective – how do we look to stakeholders? • Customer perspective – how do our… CONTINUE READING

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