Automation Failures on Tasks Easily Performed by Operators Undermine Trust in Automated Aids

  title={Automation Failures on Tasks Easily Performed by Operators Undermine Trust in Automated Aids},
  author={Poornima Madhavan and Douglas A. Wiegmann and Frank C. Lacson},
  journal={Human factors},
  volume={48 2},
OBJECTIVE We tested the hypothesis that automation errors on tasks easily performed by humans undermine trust in automation. BACKGROUND Research has revealed that the reliability of imperfect automation is frequently misperceived. We examined the manner in which the easiness and type of imperfect automation errors affect trust and dependence. METHOD Participants performed a target detection task utilizing an automated aid. In Study 1, the aid missed targets either on easy trials (easy miss… CONTINUE READING
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