Automating the change management process with electronic contracts

  title={Automating the change management process with electronic contracts},
  author={Alexander Keller},
  journal={Seventh IEEE International Conference on E-Commerce Technology Workshops},
Electronic contracts play a key role in the automation of information technology (IT) processes by establishing a common context and a formal set of mutual agreements and expectations between the various parties involved in today's enterprise applications. We describe a novel approach for applying different types of electronic contracts to a complex IT management scenario with a specific focus on change management. Our implementation of a change management system and its quantitative evaluation… CONTINUE READING
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