Automating Services with Speech Recognition over the Public Switched Telephone Network: Human Factors Considerations

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@article{Karis1991AutomatingSW, title={Automating Services with Speech Recognition over the Public Switched Telephone Network: Human Factors Considerations}, author={Demetrios Karis and Kathryn M. Dobroth}, journal={IEEE Journal on Selected Areas in Communications}, year={1991}, volume={9}, pages={574-585} }