Automated SLA Negotiation Framework for Cloud Computing

@article{Wu2013AutomatedSN,
  title={Automated SLA Negotiation Framework for Cloud Computing},
  author={Linlin Wu and Saurabh Kumar Garg and Rajkumar Buyya and Chao Chen and Steven Versteeg},
  journal={2013 13th IEEE/ACM International Symposium on Cluster, Cloud, and Grid Computing},
  year={2013},
  pages={235-244}
}
A Service Level Agreement (SLA) is a legal contract between parties to ensure the Quality of Service (QoS) are provided the providers to the customers. A SLA negotiation between participants assists in defining the QoS requirements of critical service-based processes. However, the negotiation process for customers is a significant task particularly when there are multiple SaaS providers in the Cloud market, as service cost and quality are constantly changing and consumers have varying needs… CONTINUE READING
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