Authenticity and Consumer Value Ratings: Empirical Tests from the Restaurant Domain

@article{Kovcs2014AuthenticityAC,
  title={Authenticity and Consumer Value Ratings: Empirical Tests from the Restaurant Domain},
  author={Bal{\'a}zs Kov{\'a}cs and Glenn R. Carroll and David W. Lehman},
  journal={Organization Science},
  year={2014},
  volume={25},
  pages={458-478}
}
We present two studies that together test a fundamental yet rarely examined assumption underlying the contemporary appeal of authenticity, namely, that consumers assign higher value ratings to organizations regarded as authentic. Study 1 conducts content analysis of unsolicited online restaurant reviews entered voluntarily by consumers in three major US metropolitan areas from October 2004 to October 2011; the data contain information from 1,271,796 reviews written by 252,359 unique reviewers… CONTINUE READING
Tweets
This paper has been referenced on Twitter 4 times. VIEW TWEETS

From This Paper

Figures, tables, and topics from this paper.

Explore Further: Topics Discussed in This Paper

References

Publications referenced by this paper.
SHOWING 1-10 OF 22 REFERENCES

Sincerity and Authenticity

  • L. Trilling
  • Cambridge, MA: Harvard University Press. Walkup…
  • 1972
Highly Influential
3 Excerpts

Categories and Markets. London: Emerald

  • G. Hsu, G. Negro, O. Koçak eds
  • J. Consumer Beh
  • 2010

Constructing authenticity.‖ Sociology Compass

  • A. Koontz
  • Res. Sociol. Orgs
  • 2010
2 Excerpts

Generational concerts: In quest of authenticity?‖ Recherche et Applications en Marketing 25 57-84

  • M. Derbaix, C. Derbaix.
  • Dutton, D. . ―Authenticity in art.‖ In J…
  • 2010

L‘authenticitié d‘un site touristique, ses antecedents et ses influences sur le touriste.

  • S. Camus
  • Gestion
  • 2010
1 Excerpt

The Authenticity Hoax

  • A. Potter
  • New York: Harper-Collins. Principals. . ―The hard…
  • 2010
2 Excerpts

Similar Papers

Loading similar papers…