Augmenting organizational memory: a field study of answer garden

@article{Ackerman1998AugmentingOM,
  title={Augmenting organizational memory: a field study of answer garden},
  author={Mark S. Ackerman},
  journal={ACM Trans. Inf. Syst.},
  year={1998},
  volume={16},
  pages={203-224}
}
  • M. Ackerman
  • Published 1 July 1998
  • Business
  • ACM Trans. Inf. Syst.
A growing concern for organizations and groups has been to augment their knowledge and expertise. One such augmentation is to provide an organizational memory, some record of the organization's knowledge. However, relatively little is known about how computer systems might enhance organizational, group, or community memory. This article presents Answer Garden, a system for growing organizational memory. The article describes the system and its underlying implementation. It then presents… 

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