Attracting the community's many eyes: an exploration of user involvement in issue tracking

@inproceedings{Grammel2010AttractingTC,
  title={Attracting the community's many eyes: an exploration of user involvement in issue tracking},
  author={Lars Grammel and Holger Schackmann and Adrian Schr246ter and Christoph Treude and Margaret-Anne Storey},
  booktitle={HAoSE '10},
  year={2010}
}
A community of users who report bugs and request features provides valuable feedback that can be used in product development. We compare the community involvement in issue tracker usage between the open source project Eclipse and the closed source project IBM Jazz to evaluate if publicly accessible issue trackers work as well in closed source projects. We find that IBM Jazz successfully receives user feedback through this channel. We then explore the differences in work item processing in IBM… CONTINUE READING