Attitudes are contagious. What are you spreading around?

Abstract

1. High scrutiny, rapid change, and demands for higher levels of production and performance produce stress and uncertainty, which can exact a severe toll on individual morale, as well as the efficiency of a work unit or entire organization. 2. Negative rumors are spread when needed information is limited, and when individuals are anxious, frustrated, hurt, or angry; each person either "poisons the well" or offers encouraging antidotes. 3. Those who learn active listening, accompanied by insightful understanding and compassion, are the organization's healers, helpers, and positive leaders.

Cite this paper

@article{Walker1990AttitudesAC, title={Attitudes are contagious. What are you spreading around?}, author={Martin Walker}, journal={Today's OR nurse}, year={1990}, volume={12 4}, pages={9-12} }