Attitudes, satisfaction and usage: Factors contributing to each in the acceptance of information technology

  title={Attitudes, satisfaction and usage: Factors contributing to each in the acceptance of information technology},
  author={Said S. Al-gahtani and Malcolm King},
  journal={Behav. Inf. Technol.},
This research tests and develops the Technology Acceptance Model (TAM), introduced by Davis (1986), which attempts to explain end users' attitudes to computing technologies. [] Key Method A questionnaire with over seventy items was completed by a large number of users and LISREL, a technique for modelling a system of structural equations, was used to analyse the responses. The output shows the model as a whole fits the data very well and indicates significant relationships between variables in the model…
System Characteristics , User Perceptions and Attitudes in the Prediction of Information Technology Acceptance : A Structural Equation Model
Recently, researchers in IS have begun to rely on the theories of innovation diffusion to study implementation problems. A major focus of these studies has been how potential users’ perceptions of
The change of structural, perception and attitudinal dimensions in information technology implementation processes
This paper provides an empirical assessment of the impact of Information Technology (IT) implementation, as a learning process, on the people who use computers or the products of computers in the
Effect of management support, training, and user involvement on system usage and satisfaction in Kuwait
The results indicate that IS/IT usage and user satisfaction is largely influenced by perceived usefulness, and among the organizational factors, TMS was found to have the strongest effect on IS/ IT usage anduser's satisfaction, followed by availability of training and user involvement.
Creating a Scale as a General Measure of Satisfaction for Information and Communication Technology Users
The end user computing satisfaction instrument (EUCSI) developed by Doll and Torkzadeh (1988) was revised and used as a general measure of user satisfaction and the overall power of the test-of-fit was excellent.
Website satisfaction dimensions: factors between satisfaction and dissatisfaction
According to the two-factor theory, satisfaction and dissatisfaction are different concepts. This study examines the influence of perceived ease of use (PEOU) as a context factor and perceived
Acceptance of ERP Systems: The Uses and Gratifications Theory Perspective
  • Bassam Hasan
  • Business
    Informing Sci. Int. J. an Emerg. Transdiscipl.
  • 2017
The empirical results show that UGT provides a sound theoretical framework for explaining users’ gratifications, attitudes, and behavioral intentions toward adopting and using an ERP, and support the view that subsumes information systems and other fields that endeavor to inform their audience.
Impact of User's Internal Flexibility and Expectations on Information Systems Usage
The study results validate the relationship between user characteristics and IS usage, but it does not support the moderation effect of IS maturity on the relationship with perceived personal usefulness on IS usage.


User Acceptance of Information Technology: System Characteristics, User Perceptions and Behavioral Impacts
Overall, TAM provides an informative representation of the mechanisms by which design choices influence user acceptance, and should therefore be helpful in applied contexts for forecasting and evaluating user acceptance of information technology.
A Confirmatory Factor Analysis of the End-User Computing Satisfaction Instrument
The evidence supports the use of: (1) the 12-item instrument as an overall measure of EUCS; and (2) the five component factors for explaining the EUCS construct.
Empirical evaluation of the revised technology acceptance model
A confirmatory, empirical test of the revised Technology Acceptance Model TAM confirmed that the TAM is a valuable tool for predicting intentions to use an IS and introduced and objective measure of technology acceptance, actual usage rather than self-report usage, which supports that self- report usage may not be an appropriate surrogate measure for actual usage.
A theoretical assessment of the user-satisfaction construct in information systems research
For nearly two decades, the user-satisfaction construct has occupied a central role in behavioral research in Information Systems IS. In industry, the construct has often been used as a surrogate for
End-user computing effectiveness: A structural equation model
Personal Computing: Toward a Conceptual Model of Utilization
The results show that social norms and three components of expected consequences have a strong influence on utilization, confirming the importance of the expected consequences of using PC technology and suggesting that training programs and organizational policies could be instituted to enhance or modify these expectations.
Empirical Evidence for a Descriptive Model of Implementation
Nine empirical studies which furnish data to test hypotheses derived from a descriptive model of implementation are summarized, hoped that hypothesis testing and models of implementation such as those proposed in [14] along with empirical studies will provide a better understanding of the variables associated with success.
A Motivational Model of Microcomputer Usage
Results provided substantial support for the proposition that perceived usefulness (rather than perceived fun or social pressure) is the principal motivator and demonstrated that perceived complexity is a key intervening variable linking the antecedent variables (skills, organizational support, and organizational usage) with the three motivational variables.