Associations between internet-based patient ratings and conventional surveys of patient experience in the English NHS: an observational study

@article{Greaves2012AssociationsBI,
  title={Associations between internet-based patient ratings and conventional surveys of patient experience in the English NHS: an observational study},
  author={F. Greaves and U. Pape and D. King and A. Darzi and A. Majeed and R. Wachter and C. Millett},
  journal={BMJ Quality \& Safety},
  year={2012},
  volume={21},
  pages={600 - 605}
}
Objective Unsolicited web-based comments by patients regarding their healthcare are increasing, but controversial. The relationship between such online patient reports and conventional measures of patient experience (obtained via survey) is not known. The authors examined hospital level associations between web-based patient ratings on the National Health Service (NHS) Choices website, introduced in England during 2008, and paper-based survey measures of patient experience. The authors also… Expand
How Online Quality Ratings Influence Patients’ Choice of Medical Providers: Controlled Experimental Survey Study
Social media hospital ratings and HCAHPS survey scores.
...
1
2
3
4
5
...

References

SHOWING 1-10 OF 28 REFERENCES
Patients' perception of hospital care in the United States.
Response rate in patient satisfaction research: an analysis of 210 published studies.
  • J. Sitzia, N. Wood
  • Medicine
  • International journal for quality in health care : journal of the International Society for Quality in Health Care
  • 1998
An information revolution: time for the NHS to step up to the challenge
Will doctor rating sites improve the quality of care? No
Scrap NHS Direct and patient surveys to save money, say GP leaders
  • O. Mashta
  • Medicine
  • BMJ : British Medical Journal
  • 2010
...
1
2
3
...