Assessing the impact of total quality management and organizational culture on multiple outcomes of care for coronary artery bypass graft surgery patients.

@article{Shortell2000AssessingTI,
  title={Assessing the impact of total quality management and organizational culture on multiple outcomes of care for coronary artery bypass graft surgery patients.},
  author={S. Shortell and R. Jones and A. Rademaker and R. Gillies and D. Dranove and E. Hughes and P. Budetti and K. S. Reynolds and C. F. Huang},
  journal={Medical care},
  year={2000},
  volume={38 2},
  pages={
          207-17
        }
}
OBJECTIVES To assess the impact of total quality management (TQM) and organizational culture on a comprehensive set of endpoints of care for coronary artery bypass graft surgery (CABG) patients, including risk-adjusted adverse outcomes, clinical efficiency, patient satisfaction, functional health status, and cost of care. METHODS Prospective cohort study of 3,045 eligible CABG patients from 16 hospitals using risk-adjusted clinical outcomes, functional health status, patient satisfaction, and… Expand
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