Assessing quality management in China with MBNQA criteria

  title={Assessing quality management in China with MBNQA criteria},
  author={R. S. M. Lau and Xiande Zhao and Ming Xiao},
  journal={International Journal of Quality \& Reliability Management},
This study reports a recent survey of the current state of quality management implementation and practices in China with reference to the Malcolm Baldrige National Quality Award (MBNQA) criteria. Comparisons are made between firms in three different stages of the development of a quality system: firms that focus on inspection, statistical quality control, and total quality management. The results support the common wisdom that firms practising total quality management have superior performance… Expand

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