Assessing client satisfaction among Hispanics.

@article{Roberts1983AssessingCS,
  title={Assessing client satisfaction among Hispanics.},
  author={Robynn E Roberts and C. Clifford Attkisson},
  journal={Evaluation and program planning},
  year={1983},
  volume={6 3-4},
  pages={401-13}
}
Data from two studies using community health center clients are analyzed to assess how a measure of client satisfaction operates when used with different ethnic populations. The eight-item version of the Client Satisfaction Questionnaire (CSQ-8) is a measure of general satisfaction with services that was developed to provide a brief, standard assessment… CONTINUE READING