Assentor®: An NLP-Based Solution to E-mail Monitoring

  title={Assentor®: An NLP-Based Solution to E-mail Monitoring},
  author={Chinatsu Aone and Mila Ramos-Santacruz and William J. Niehaus},
This paper describes the Natural Language Processing (NLP) component of an e-mail monitoring product called Assentor. Assentor monitors electronic correspondence for brokerage firms. It uses pattern-matching-based information extraction technology to find and quarantine e-mail messages that indicate, among others, customer complaints, insider trading… CONTINUE READING