Assentor®: An NLP-Based Solution to E-mail Monitoring

@inproceedings{Aone2000AssentorAN,
  title={Assentor®: An NLP-Based Solution to E-mail Monitoring},
  author={Chinatsu Aone and Mila Ramos-Santacruz and William J. Niehaus},
  booktitle={AAAI/IAAI},
  year={2000}
}
This paper describes the Natural Language Processing (NLP) component of an e-mail monitoring product called Assentor. Assentor monitors electronic correspondence for brokerage firms. It uses pattern-matching-based information extraction technology to find and quarantine e-mail messages that indicate, among others, customer complaints, insider trading… CONTINUE READING