Artificial conversations for customer service chatter bots: Architecture, algorithms, and evaluation metrics


Chatter bots are software programs that engage in artificial conversations through a text-based input medium. They are extensively deployed in customer service applications. Existing approaches to artificial conversation generation emphasize grammatical and linguistic modeling techniques. They focus on generation of discrete sentence-level utterances. These… (More)
DOI: 10.1016/j.eswa.2015.04.067