Arguing about design: A taxonomy of rhetorical strategies deployed by user experience practitioners

@inproceedings{Rose2016ArguingAD,
  title={Arguing about design: A taxonomy of rhetorical strategies deployed by user experience practitioners},
  author={Emma Jane Rose and Josh Tenenberg},
  booktitle={SIGDOC},
  year={2016}
}
The design of technology occurs in a rich, nuanced and complex rhetorical space. Technical teams engage in negotiations, and at times argue, about design. We claim that user experience (UX) practice, at its heart, is a rhetorical endeavor, and this aspect of UX practice has been underexplored. To bridge the gap between UX theory and practice, we pose the… CONTINUE READING