Are Shadow System Users the Better IS Users? â•fi Insights of a Lab Experiment


Prior research argues that the effective usage of a mandatory system varies with users’ individual differences and engagement, the tasks carried out, and the system features applied. In this study, we analyze individual-level system usage to improve performance by adapting and expanding the number and configuration of systems in use. Thus, we address IT… (More)


9 Figures and Tables

Slides referencing similar topics