Approximate Performance Analysis of an N-design Call Center by the Decomposition Method

@inproceedings{Park2009ApproximatePA,
  title={Approximate Performance Analysis of an N-design Call Center by the Decomposition Method},
  author={Chul-geun Park and Soo-Hak Sung and Hae Chung},
  year={2009}
}
Call centers have become the prevalent contact points between companies and their customers. By virtue of recent advances in communication technology, the number and size of call centers have grown dramatically. As a large portion of the operating costs are related to the labor costs, efficient design and workforce staffing are crucial for the economic success of call centers. Therefore it is very important to determine the adequate number of agents. In this context, the workforce staffing… CONTINUE READING