Applying the balanced scorecard for better performance of intellectual capital
@article{Bose2007ApplyingTB, title={Applying the balanced scorecard for better performance of intellectual capital}, author={Sanjoy Bose and Keith Thomas}, journal={Journal of Intellectual Capital}, year={2007}, volume={8}, pages={653-665} }
Purpose – One of the responses to criticisms of traditional forms of accounting reports for knowledge‐based firms has been the development of the balanced scorecard (BSC), a strategic performance measurement framework and methodology based on a family of performance measures. This paper aims to examine the issue of measuring performance in relation to a major Australian company, The Fosters Brewing Group, where a newly appointed CEO reversed a decline in performance by adopting, among other…
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