Applying Ontology-Based Models for Supporting Integrated Software Development and IT Service Management Processes

@article{Valiente2012ApplyingOM,
  title={Applying Ontology-Based Models for Supporting Integrated Software Development and IT Service Management Processes},
  author={Mar{\'i}a Cruz Valiente and Elena Garc{\'i}a Barriocanal and Miguel-{\'A}ngel Sicilia},
  journal={IEEE Transactions on Systems, Man, and Cybernetics, Part C (Applications and Reviews)},
  year={2012},
  volume={42},
  pages={61-74}
}
Ontologies have been applied in previous research in an attempt to improve software engineering (SE) tools with computational semantics. In addition, ontology models have been applied to model and build supporting tools for IT service management (ITSM) processes, including the formal modeling of service-level agreements. Both the areas of concern share a common upper layer of concepts, as certain software development activities in some cases start from ITSM design needs or tasks. This suggests… CONTINUE READING

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