Application stewardship: a user responsibility approach to post-implementation application performance

Abstract

This paper makes the argument that an important mediating influence on the value of the usage of an information systems application is a set of activities called application stewardship. These activities, when performed effectively, tend to increase the value of applications in the hands of users and, when performed organization-wide, increase the… (More)
DOI: 10.1145/1796900.1796959

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